Rant Social Media

Customer Service Rules in a Connected Society

During one of my favourite activities (read: least favourite activities), of catching a train, a realisation struck me. The old rules of customer service no longer apply in today’s world. It used to be that, in a world where no one had internet or Twitter on their phones, in fact, in a world where no […]


Scottish Power WTF

Like most people, I’m a bit rubbish at paying bills.  In fact most of the time, I don’t pay until the final demand.  This means more often than not, I’m not paying on direct debit, and I’m not getting the cheapest deal. Tonight I decided to change that (partially due to a certain someone’s moaning), […]