Customer Service Rules in a Connected Society

Posted on Sunday, July 31st, 2011

During one of my favourite activities (read: least favourite activities), of catching a train, a realisation struck me. The old rules of customer service no longer apply in today’s world. It used to be that, in a world where no one had internet or Twitter on their phones, in fact, in a world where no [...]


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Would you go into business with Lord Sugar?

Posted on Monday, July 18th, 2011

Because I wouldn’t, and I feel for Tom, because he’s a great guy, and he’s stuck with a backwards leader as a boss.  Let me elaborate (I understand that a lot of the apprentice is dramatized, before any one gets carried away replying to this). 1. He’s pretty much the definition of a hypocrite.. In [...]


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Investing – Part 1a.

Posted on Friday, May 6th, 2011

So it turns out we had a bit of bad day on Thursday which kind of causes my spot gold, BP. spread bets to fall.. What happened? well my spot gold stopped out, which meant enough of a ‘loss’ had been made in my IG account to margin ‘out’ my BP. position. The most annoying [...]


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Scottish Power WTF

Posted on Tuesday, March 22nd, 2011

Like most people, I’m a bit rubbish at paying bills.  In fact most of the time, I don’t pay until the final demand.  This means more often than not, I’m not paying on direct debit, and I’m not getting the cheapest deal. Tonight I decided to change that (partially due to a certain someone’s moaning), [...]


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